FAQ

You can apply online at www.prestigepay.com or by calling 844-476-2786, Monday - Friday 9am - 7pm EST.

The USA PATRIOT Act is a Federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. You will be asked to provide your name, address, date of birth, and other information that will allow us to identify you. You may also be asked to provide documentation as proof of identification.

Since the PrestigePay Card is not a credit card, we do not check your credit history. "100% Approval" and "No one is Turned Down" is contingent up on successfully passing the mandatory identification confirmation.

Once you pass the mandatory identity confirmation, you will receive your personalized PrestigePay card in the mail in as few as 5 - 7 business days.

Once you receive your personalized PrestigePay card in the mail, you can activate your card here or call (855)231-0858 to activate your card and set your PIN.

You setup your username and password for access to the online cardholder portal and mobile banking app by visiting here. You will be asked to enter your card number, expiration date and the last 4 of the ID you used to verifying your information (eg. SSN). Once you enter this information, you can set your username and password.

You can view the cardholder fee schedule(s) by clicking here. Cardholder fees may vary depending on where you purchased your card. Please view the Cardholder Agreement in the cardholder portal for complete details.

You can use your PrestigePay card at ATMs and everywhere Debit Mastercard is accepted.

See the chart below:

Category Limits
Retail Reload (cash) $900
Retail Reload (check) $2,500
Normal Max ACH Load $5,000
Western Union Load $950
Green Dot Load $950
Max POS Purchase $2,500
Max ACH Debit $2,500
Max Retail Unload $1,700
ATM Withdrawal $700
Max Balance $10,000

Yes. With a verified card, you may also use your PrestigePay Card to obtain cash at ATMs designated by us, at ATMs displaying the Mastercard name or logo or at merchants that have agreed to provide cash back at the point-of-sale.

There are many easy ways to load your PrestigePay card. For a full list of options, please click here.

Direct Deposit is the easiest way to add funds to your PrestigePay Card. Simply hand your employer the direct deposit authorization form that came with your card, print a direct deposit form by logging into your online portal by clicking here or call us at 844-776-2786 and we will email you a copy of your direct deposit authorization form.

Your new employer can setup direct deposit on your card the same way your previous one did. Simply hand your employer the direct deposit authorization form that came with your card, print a direct deposit form by logging into your online portal by clicking here or call us at 844-776-2786 and we will email you a copy of your direct deposit authorization form.

Yes. The purchases you make online as well as in-store are backed by Mastercard's Zero Liability Policy on Fraudulent Transactions.

Please visit https://go.prestigepay.com for the mobile optimized cardholder portal.

You can check your balance and transaction history 24 hours a day, 7 days a week by logging into your account online or in your mobile application.

To report your lost or stolen card, immediately call PrestigePay Member Services at 855-231-0858 so that we can cancel the card and issue you a new one. You will receive your new card within 7-10 business days. A Replacement Card Fee may apply, see your Cardholder Agreement for details.

You can call the Concierge Department for no additional charge Monday - Friday, 9am - 7pm EST at 844-476-2786. Customer Service is available 24 hours a day, 7 days a week at the number on the back of your card, 855-231-0858.

You'll need the following information to direct deposit your tax refund to your PrestigePay Card, whether you are filing online, by mail, or through your local tax preparer.

Provide this information to your tax preparer or enter it on the Refund section of your federal or state income tax form:

- Routing Number: 114994196
- Account Number: The 16-digit card number associated with your PrestigePay Card
- Account Type: Checking

Yes. If filing jointly, make sure the name on your PrestigePay Card is the first person listed on your tax return. To be accepted and posted by PrestigePay Card, tax refund direct deposits MUST be in the name of the cardholder.

The MoneyGram company code is 7034.

Early Access provides direct deposits to your account up to 4 days earlier than normal delivery. PrestigePay does not control the timing of when we receive deposits from your federal benefit institution, but we maintain our commitment to post deposits to your account as soon as they are received. Click here to view our 2018 Early Access Calendar. Please remember, the dates listed are our best estimate based on previous history and are not a guarantee, and are typically received by 8pm eastern standard time.